Videocall - Why is my camera not recognized?

There are various reasons that may cause that you can not see a camera image. Check the following points to solve the problem:
 

• Check whether the camera authorization is activated in the settings of your internet browser.
  • Chrome: Settings > Privacy and security > Website settings > Activate under Permissions, under Camera the option «Ask before access».
  • Firefox: Settings > Data protection and security > Authorizations > Settings (next to camera) > Enter «www.BeWell.help» in the opened dialog window and then press ENTER.
  • Safari: In your browser's menu bar (top row) navigate to "Safari" --> Settings for this website --> From the drop-down menu next to "Camera" and "Microphone", select "Allow".
• You can find further approaches to camera problems on the website of your operating system.