Terms and Conditions
Last updated: 20.10.2023
These Terms and Conditions ('Terms', 'Terms and Conditions') govern your relationship
with BeWell.help website (including, but not limited to, supporter chat, blog posts, vlog posts and emails)
and its affiliated sites (the 'Service' or the 'Site') operated by ION Tech AG ('us', 'we', or 'our').
Please read these Terms and Conditions carefully before using the Service.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms and our Privacy Policy.
If you disagree with any part of the terms or our Privacy Policy then you may not access the Service.
Please read these Terms and Conditions carefully before using the Service.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms and our Privacy Policy.
If you disagree with any part of the terms or our Privacy Policy then you may not access the Service.
Disclaimer
Medical Advice Disclaimer
The information contained on BeWell.help website (including, but not limited to,
supporter chat, video call, blog posts, vlog posts and emails) and its affiliated sites (the 'Service' or the
'Site') is for general information purposes only.
Your use of the Service is at your sole risk. The Service is provided on an 'AS IS' and 'AS AVAILABLE' basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
ION Tech AG assumes no responsibility for errors or omissions in the contents on the Service.
In no event shall ION Tech AG be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of the Service or the contents of the Service. ION Tech AG reserves the right to make additions, deletions, or modification to the contents on the Service at any time without prior notice.
ION Tech AG does not warrant that the Service is free of viruses or other harmful components.
ION Tech AG its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements. The content of this Site is for informational purposes only. The content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any question you may have regarding a medical condition. If you think you may have a medical emergency, call your doctor or emergency number immediately. BeWell.help does not recommend or endorse any specific tests, physician, products, procedures, opinions, or other information that may be mentioned on the Site. Reliance on any information provided by BeWell.help, BeWell.help employees, other contributors appearing on the Site at the invitation of BeWell.help, or other visitors to the Site is solely at your own risk.
The Service provided on this site, including, but not limited to, live chat, video call, email, articles, blog posts, vlog posts is designed to support, not replace, the relationship that exists between a patient/site visitor and his/her existing physician, psychologist, therapist or doctor. The information and opinions expressed on this website or in the live therapist chat, are those of the writers or therapists based on their education and experience. The information is designed for informational purposes only. You should not rely on this information as a substitute for, nor does it replace, professional medical advice, diagnosis, or treatment. If you have any concerns or questions about your health, you should always consult with a physician or other health-care professional.
Do not disregard, avoid or delay obtaining medical or health related advice from your health-care professional because of something you may have read on the Service. The use of any information provided on the Service is solely at your own risk.
The information provided should be examined in the light of individual case-evaluation by the clients' doctors. The website developers take no responsibility whatsoever for adverse consequences experienced by patients using the information provided on this service. We assure you of the best possible efforts in our provisions for those who undergo the online therapy. However, please note that we do not claim to cure each and every case, nor do we guarantee any magical cure. We do not suggest that our online therapy is a replacement or substitute for conventional treatment. Our organization takes no responsibility for any perceived complications. It is considered that the user has read and agreed to this disclaimer when using our services and any information on this site.
Your use of the Service is at your sole risk. The Service is provided on an 'AS IS' and 'AS AVAILABLE' basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
ION Tech AG assumes no responsibility for errors or omissions in the contents on the Service.
In no event shall ION Tech AG be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of the Service or the contents of the Service. ION Tech AG reserves the right to make additions, deletions, or modification to the contents on the Service at any time without prior notice.
ION Tech AG does not warrant that the Service is free of viruses or other harmful components.
ION Tech AG its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements. The content of this Site is for informational purposes only. The content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any question you may have regarding a medical condition. If you think you may have a medical emergency, call your doctor or emergency number immediately. BeWell.help does not recommend or endorse any specific tests, physician, products, procedures, opinions, or other information that may be mentioned on the Site. Reliance on any information provided by BeWell.help, BeWell.help employees, other contributors appearing on the Site at the invitation of BeWell.help, or other visitors to the Site is solely at your own risk.
The Service provided on this site, including, but not limited to, live chat, video call, email, articles, blog posts, vlog posts is designed to support, not replace, the relationship that exists between a patient/site visitor and his/her existing physician, psychologist, therapist or doctor. The information and opinions expressed on this website or in the live therapist chat, are those of the writers or therapists based on their education and experience. The information is designed for informational purposes only. You should not rely on this information as a substitute for, nor does it replace, professional medical advice, diagnosis, or treatment. If you have any concerns or questions about your health, you should always consult with a physician or other health-care professional.
Do not disregard, avoid or delay obtaining medical or health related advice from your health-care professional because of something you may have read on the Service. The use of any information provided on the Service is solely at your own risk.
The information provided should be examined in the light of individual case-evaluation by the clients' doctors. The website developers take no responsibility whatsoever for adverse consequences experienced by patients using the information provided on this service. We assure you of the best possible efforts in our provisions for those who undergo the online therapy. However, please note that we do not claim to cure each and every case, nor do we guarantee any magical cure. We do not suggest that our online therapy is a replacement or substitute for conventional treatment. Our organization takes no responsibility for any perceived complications. It is considered that the user has read and agreed to this disclaimer when using our services and any information on this site.
Supporter Listings/Directory
For your convenience, we list supporters with a variety of backgrounds and
qualifications from all parts of the world. Some of the registered supporters are not CBT practitioners and
may not be using evidence-based methods. Make sure to choose a supporter that suits your needs.
The supporters listed are not employees or representatives of BeWell.help. BeWell.help shall not be responsible for the quality of information or the authentication of the services or details given by supporters on the site.
It is each supporter's sole responsibility to ensure that the information is current and accurate. This information includes, but is not limited to, name, address, phone numbers, email addresses, state and types of credentials.
The verified credential seal means that BeWell.help has verified the following:
BeWell.help's directory is not intended as a tool for verifying the credentials, qualifications, or abilities of any supporters it lists. Inclusion in BeWell.help's directory does not imply recommendation or endorsement nor does omission from it imply BeWell.help disapproval. BeWell.help does not warrant or represent that BeWell.help's directory or any part thereof is accurate or complete. BeWell.help disclaims all warranties, either express or implied, including but not limited to the implied warranties of merchantability and fitness for particular purpose.
If you find any of the information to be inaccurate, please let us know by emailing: [email protected]
You assume full responsibility for the communications with any supporter you contact through BeWell.help. BeWell.help shall, in no event, be liable to you or to anyone for any decision made or action taken by you in the reliance on information provided on the website.
By using this site, you accept the terms and conditions of this disclaimer. You agree that any use you make of a supporter's services is at your own risk and that BeWell.help is not responsible for any damages or losses resulting from your reliance on such services.
If you have any questions or concerns regarding a supporter's contact details and/or licensure information, please contact the person in question for verification. If you come across any misstatements, please contact us by email [email protected].
The supporters listed are not employees or representatives of BeWell.help. BeWell.help shall not be responsible for the quality of information or the authentication of the services or details given by supporters on the site.
It is each supporter's sole responsibility to ensure that the information is current and accurate. This information includes, but is not limited to, name, address, phone numbers, email addresses, state and types of credentials.
The verified credential seal means that BeWell.help has verified the following:
- The name and contact details of the professional
- That the professional's license, if applicable, is valid within the state in which he or she practices
BeWell.help's directory is not intended as a tool for verifying the credentials, qualifications, or abilities of any supporters it lists. Inclusion in BeWell.help's directory does not imply recommendation or endorsement nor does omission from it imply BeWell.help disapproval. BeWell.help does not warrant or represent that BeWell.help's directory or any part thereof is accurate or complete. BeWell.help disclaims all warranties, either express or implied, including but not limited to the implied warranties of merchantability and fitness for particular purpose.
If you find any of the information to be inaccurate, please let us know by emailing: [email protected]
You assume full responsibility for the communications with any supporter you contact through BeWell.help. BeWell.help shall, in no event, be liable to you or to anyone for any decision made or action taken by you in the reliance on information provided on the website.
By using this site, you accept the terms and conditions of this disclaimer. You agree that any use you make of a supporter's services is at your own risk and that BeWell.help is not responsible for any damages or losses resulting from your reliance on such services.
If you have any questions or concerns regarding a supporter's contact details and/or licensure information, please contact the person in question for verification. If you come across any misstatements, please contact us by email [email protected].
Reliance on Information on Site
We have no obligation to, and you should not expect us to, review content on our Site,
including User Contributions (defined below) or contributions by our independent contributors.
About our Contributors
ION Tech AG seeks out content providers in particular subject matters as independent contractor contributors to the Site. ION Tech AG does not represent or guarantee that any contributor has achieved any particular level of expertise or knowledge or has any specific qualifications or credentials, without limitation, as to the subject matter to which their contributions relate. To the extent we refer to each of these contributors as an expert, you must understand we rely on the information they provide us and we are not obligated to independently verify or attempt to confirm any information they provide, nor their qualifications or credentials. ION Tech AG also is not obligated to monitor or independently research or verify any content they contribute. Contributors, even if characterized as expert, are not employees of ION Tech AG or its affiliates and ION Tech AG cannot and does not represent or warrant the accuracy, completeness or truthfulness of the qualifications or credentials of any contributor, nor of any other users of the Site.
Please do not rely on Site content, including User Contributions and content from our independent contractor contributors. Content is provided for general information purposes only and can never take into account your unique, personal circumstances and needs. You acknowledge and agree that any reliance or actions you take in violation of your agreement with us shall be at your sole and exclusive risk and ION Tech AG shall have no responsibility or liability to you whatsoever. You also acknowledge and agree that communications on or through the Site, whether with content providers or other users, are at your own risk and are not covered by any privilege or confidentiality obligation that might apply if you were to obtain your own professional advice (e.g., doctor-patient).
About our Contributors
ION Tech AG seeks out content providers in particular subject matters as independent contractor contributors to the Site. ION Tech AG does not represent or guarantee that any contributor has achieved any particular level of expertise or knowledge or has any specific qualifications or credentials, without limitation, as to the subject matter to which their contributions relate. To the extent we refer to each of these contributors as an expert, you must understand we rely on the information they provide us and we are not obligated to independently verify or attempt to confirm any information they provide, nor their qualifications or credentials. ION Tech AG also is not obligated to monitor or independently research or verify any content they contribute. Contributors, even if characterized as expert, are not employees of ION Tech AG or its affiliates and ION Tech AG cannot and does not represent or warrant the accuracy, completeness or truthfulness of the qualifications or credentials of any contributor, nor of any other users of the Site.
Please do not rely on Site content, including User Contributions and content from our independent contractor contributors. Content is provided for general information purposes only and can never take into account your unique, personal circumstances and needs. You acknowledge and agree that any reliance or actions you take in violation of your agreement with us shall be at your sole and exclusive risk and ION Tech AG shall have no responsibility or liability to you whatsoever. You also acknowledge and agree that communications on or through the Site, whether with content providers or other users, are at your own risk and are not covered by any privilege or confidentiality obligation that might apply if you were to obtain your own professional advice (e.g., doctor-patient).
Content That You Make Available on the Site
User Contributions
The Site may contain review forms, message boards, chat rooms, personal web pages or profiles, forums,
bulletin boards, blog posts, vlog posts and other interactive features (collectively, 'Interactive Services')
that allow users to post, submit, publish, display or transmit to other users or other persons (hereinafter,
'post') content or materials (collectively, 'User Contributions') on or through the Site.
If you voluntarily disclose personal information (e.g., user name, email address) on the Site, such as on a forum or on any other user or member-generated pages, that information can be viewed in search engines, collected and used by others and may result in unsolicited contact from other parties. We advise that you not post any personal or other sensitive information on our Site.
Any User Contribution you post to the Site will be considered non-confidential and non- proprietary. By providing any User Contribution on the Site, you grant us and our affiliates and service providers, and each of their and our respective licensees, successors and assigns the right to use, reproduce, modify, perform, display, distribute and otherwise disclose to third parties any such material for any purpose.
You represent and warrant that:
If you voluntarily disclose personal information (e.g., user name, email address) on the Site, such as on a forum or on any other user or member-generated pages, that information can be viewed in search engines, collected and used by others and may result in unsolicited contact from other parties. We advise that you not post any personal or other sensitive information on our Site.
Any User Contribution you post to the Site will be considered non-confidential and non- proprietary. By providing any User Contribution on the Site, you grant us and our affiliates and service providers, and each of their and our respective licensees, successors and assigns the right to use, reproduce, modify, perform, display, distribute and otherwise disclose to third parties any such material for any purpose.
You represent and warrant that:
- You own or control all rights in and to the User Contributions and have the right to grant the license granted above to us and our affiliates and service providers, and each of their and our respective licensees, successors and assigns.
- All of your User Contributions do and will comply with these Terms of Use.
Monitoring and Enforcement; Termination
We have the right to:
YOU WAIVE AND HOLD HARMLESS THE COMPANY AND ITS AFFILIATES, LICENSEES AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY ANY OF THE FOREGOING PARTIES DURING OR AS A RESULT OF ITS INVESTIGATIONS AND FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF INVESTIGATIONS BY EITHER THE COMPANY/SUCH PARTIES OR LAW ENFORCEMENT AUTHORITIES.
However, we cannot and do not undertake to review all material before it is posted on the Site and cannot ensure prompt removal of objectionable material after it has been posted. Accordingly, we assume no liability for any action or inaction regarding transmissions, communications or content provided by any user or third party. We have no liability or responsibility to anyone for performance or nonperformance of the activities described in this section.
- Remove or refuse to post any User Contributions for any or no reason in our sole discretion.
- Take any action with respect to any User Contribution that we deem necessary or appropriate in our sole discretion, including if we believe that such User Contribution violates the Terms of Use, including the content standards below, infringes any intellectual property right or other right of any person or entity, threatens the personal safety of users of the Site or the public or could create liability for the Company.
- Disclose your identity or other information about you to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy.
- Take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the Site.
- Terminate or suspend your access to all or part of the Site for any or no reason, including without limitation, any violation of these Terms of Use.
YOU WAIVE AND HOLD HARMLESS THE COMPANY AND ITS AFFILIATES, LICENSEES AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY ANY OF THE FOREGOING PARTIES DURING OR AS A RESULT OF ITS INVESTIGATIONS AND FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF INVESTIGATIONS BY EITHER THE COMPANY/SUCH PARTIES OR LAW ENFORCEMENT AUTHORITIES.
However, we cannot and do not undertake to review all material before it is posted on the Site and cannot ensure prompt removal of objectionable material after it has been posted. Accordingly, we assume no liability for any action or inaction regarding transmissions, communications or content provided by any user or third party. We have no liability or responsibility to anyone for performance or nonperformance of the activities described in this section.
Content Standards
These content standards apply to any and all User Contributions and use of Interactive Services. User
Contributions must in their entirety comply with all applicable federal, state, local and international laws
and regulations. Without limiting the foregoing, User Contributions must not:
- Contain any material which is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory or otherwise objectionable.
- Promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
- Infringe any patent, trademark, trade secret, copyright or other intellectual property or other rights of any other person.
- Violate the legal rights (including the rights of publicity and privacy) of others or contain any material that could give rise to any civil or criminal liability under applicable laws or regulations or that otherwise may be in conflict with these Terms of Use and our Privacy Policy.
- Be likely to deceive any person.
- Promote any illegal activity, or advocate, promote or assist any unlawful act.
- Cause annoyance, inconvenience or needless anxiety or be likely to upset, harass, embarrass, alarm or annoy any other person.
- Impersonate any person or misrepresent your identity or affiliation with any person or organization.
- Promote commercial activities or sales, such as contests, sweepstakes and other sales promotions, barter or advertising.
- Give the impression that they emanate from or are endorsed by us or any other person or entity if that is not the case.
Prohibited Uses of the Site
You are not allowed to use our services if you are feeling suicidal or are in immediate crisis.
If you are having suicidal tendencies, or experiencing any symptoms that significantly impact your thinking,
safety or the safety of those around you, you agree to seek immediate help offline and not use this
site. These resources can provide you with immediate help worldwide.
We cannot be held accountable for those with suicidal tendencies, thoughts, or actions. We cannot be held accountable for any of your actions.
You must be at least 18 years old to use our services.
Here are some of the many available external resources for children:
Love Our Children USA (List of National and Local Resources) Child Help USA (National Child Abuse Hotline)
Kids Help Canada (Call, Chat or Email) Kids Help UK (Call, Chat or Email)
Kids Help Australia (Call, Chat or Email)
You may use the Site only for lawful purposes and in accordance with these Terms of Use. You agree not to use the Site:
We cannot be held accountable for those with suicidal tendencies, thoughts, or actions. We cannot be held accountable for any of your actions.
You must be at least 18 years old to use our services.
Here are some of the many available external resources for children:
Love Our Children USA (List of National and Local Resources) Child Help USA (National Child Abuse Hotline)
Kids Help Canada (Call, Chat or Email) Kids Help UK (Call, Chat or Email)
Kids Help Australia (Call, Chat or Email)
You may use the Site only for lawful purposes and in accordance with these Terms of Use. You agree not to use the Site:
- In any way that violates any applicable federal, state, local or international law or regulation.
- For the purpose of exploiting, harming or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information or otherwise.
- To transmit, or procure the sending of, any advertising or promotional material, including any 'junk mail', 'chain letter' or 'spam' or any other similar solicitation.
- To impersonate or attempt to impersonate ION Tech AG, a ION Tech AG employee, another user or any other person or entity (including, without limitation, by using email addresses or screen names associated with any of the foregoing).
- To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Site, or which, as determined by us, may harm ION Tech AG or users of the Site or expose them to liability.
- 'Scrape' or disaggregate data from the Site (whether by manual or automated means) for any commercial, marketing, or data compiling or enhancing purpose.
- Introduce any viruses, trojan horses, worms, logic bombs or other material which is malicious or technologically harmful.
- Attempt to gain unauthorized access to, interfere with, damage or disrupt any parts of the Site, the server on which the Site is stored, or any server, computer or database connected to the Site.
- Otherwise attempt to interfere with the proper working of the Site.
Purchases
If you wish to purchase any product, service or subscription made available through the
Service ('Purchase'), you may be asked to supply certain information relevant to your Purchase including,
without limitation, your credit card number, the expiration date of your credit card, your billing address,
and your shipping information.
You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.
Some banks may add a cross-border fee to your purchase.
We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.
Some banks may add a cross-border fee to your purchase.
We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
Availability, Errors and Inaccuracies
We are constantly updating our offerings of products and services on the Service. The products or services
available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience
delays in updating information on the Service and in our advertising on other web sites.
We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to transfer you to a new supporter, change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to transfer you to a new supporter, change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
Bookings
If you make any bookings, please notice that you should schedule those a week in advance. If there are no
appointments available for you, please contact us. If your supporter is sick, or there are other reasons why
your supporter can not make it to your scheduled appointment, you will need to reschedule. If you are in
immediate crisis – do not use this site. These resources can provide you with immediate help worldwide.
Contests, Sweepstakes and Promotions
Any contests, sweepstakes or other promotions (collectively, 'Promotions') made available through the Service
may be governed by rules that are separate from these Terms. If you participate in any Promotions, please
review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these
Terms, the Promotion rules will apply.
Abonnements
Some parts of the Service are billed on a subscription basis ('Subscription(s)'). You will be billed in
advance on a recurring and periodic basis ('Billing Cycle').
At the end of each Billing Cycle, your Subscription will automatically renew unless you cancel it or ION Tech AG cancels it. You may cancel your Subscription renewal either through your online subscription page or by contacting ION Tech AG customer support team: [email protected]
A valid payment method, including credit card, is required to process the payment for your Subscription. You shall provide ION Tech AG with accurate and complete billing information including full name, address, state, zip code, telephone number, and a valid payment method information. By submitting such payment information, you automatically authorize ION Tech AG to charge all Subscription fees incurred through your account to any such payment instruments.
Should automatic billing fail to occur for any reason, ION Tech AG will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.
At the end of each Billing Cycle, your Subscription will automatically renew unless you cancel it or ION Tech AG cancels it. You may cancel your Subscription renewal either through your online subscription page or by contacting ION Tech AG customer support team: [email protected]
A valid payment method, including credit card, is required to process the payment for your Subscription. You shall provide ION Tech AG with accurate and complete billing information including full name, address, state, zip code, telephone number, and a valid payment method information. By submitting such payment information, you automatically authorize ION Tech AG to charge all Subscription fees incurred through your account to any such payment instruments.
Should automatic billing fail to occur for any reason, ION Tech AG will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.
Payments and Refunds
Our services are subscription based. This means that you will be charged until you have canceled your
subscription. You can cancel your subscription at any time so that the contract period is not automatically
renewed.
You may pay using any major credit/debit card. All payments are made using SSL encrypted connections (https) for maximum security. Our payment service providers will never share your credit/debit card details with us or any other third party.
You may pay using any major credit/debit card. All payments are made using SSL encrypted connections (https) for maximum security. Our payment service providers will never share your credit/debit card details with us or any other third party.
Refund Policy
EU customers
A cancelation is for free within 14 days after booking. The right of a free cancelation expires when the session starts. On a cancelation made more than 14 days after booking and more than 24 hours before the session, 10% of the amount of a prepaid booking remains charged as cancelation fee. More than 14 days after booking and less than 24 hours before the session a 100% of the booking amount remains charged or will be billed by the provider
Non EU customers
Appointments can be cancelled for free within 5 minutes after booking. On a cancelation made more than 5 minutes after booking and more than 24 hours before the session, 10% cancelation fee of the amount of a prepaid booking remains charged. 100% of the booking amount of a cancelation made more than 5 minutes after booking and less than 24 hours before the session remains charged or will be billed by the provider.
If you have any questions about refunds, or wish to request a refund, please contact us: [email protected]
Please note that when you send payments directly to an external supporter (as opposed to our standard checkout routine), other refund policies may apply.
A cancelation is for free within 14 days after booking. The right of a free cancelation expires when the session starts. On a cancelation made more than 14 days after booking and more than 24 hours before the session, 10% of the amount of a prepaid booking remains charged as cancelation fee. More than 14 days after booking and less than 24 hours before the session a 100% of the booking amount remains charged or will be billed by the provider
Non EU customers
Appointments can be cancelled for free within 5 minutes after booking. On a cancelation made more than 5 minutes after booking and more than 24 hours before the session, 10% cancelation fee of the amount of a prepaid booking remains charged. 100% of the booking amount of a cancelation made more than 5 minutes after booking and less than 24 hours before the session remains charged or will be billed by the provider.
If you have any questions about refunds, or wish to request a refund, please contact us: [email protected]
Please note that when you send payments directly to an external supporter (as opposed to our standard checkout routine), other refund policies may apply.
Free Trial
ION Tech AG may, at its sole discretion, offer a Subscription with a free trial for a limited period of time
('Free Trial').
You may be required to enter your billing information in order to sign up for the Free Trial.
If you do enter your billing information when signing up for the Free Trial, you will not be charged by ION Tech AG until the Free Trial has expired. On the last day of the Free Trial period, unless you cancelled your Subscription, you will be automatically charged the applicable Subscription fees for the type of Subscription you have selected.
At any time and without notice, ION Tech AG reserves the right to (i) modify the terms and conditions of the Free Trial offer, or (ii) cancel such Free Trial offer.
You may be required to enter your billing information in order to sign up for the Free Trial.
If you do enter your billing information when signing up for the Free Trial, you will not be charged by ION Tech AG until the Free Trial has expired. On the last day of the Free Trial period, unless you cancelled your Subscription, you will be automatically charged the applicable Subscription fees for the type of Subscription you have selected.
At any time and without notice, ION Tech AG reserves the right to (i) modify the terms and conditions of the Free Trial offer, or (ii) cancel such Free Trial offer.
Fee Changes
ION Tech AG, in its sole discretion and at any time, may modify the Subscription fees for the Subscriptions.
Any Subscription fee change will become effective at the end of the then-current Billing Cycle.
ION Tech AG will provide you with a reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective.
Your continued use of the Service after the Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.
ION Tech AG will provide you with a reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective.
Your continued use of the Service after the Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.
Accounts
When you create an account with us, you must provide us information that is accurate, complete, and current at
all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of
your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trade mark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trade mark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.
Register as a supporter
It is your sole responsibility as a supporter to ensure that you only give therapy to people you are allowed
to give therapy to, depending on local, state or national restrictions.
As a supporter, you could be a Covered Entity for purposes of compliance with the Health Insurance Portability and Accountability Act of 1996, Public Law 104191 ('HIPAA'), and you may also be subject to similar state laws. Accordingly, information you collect could be protected under HIPAA and state privacy laws. BeWell.help is a technology provider, not a Covered Entity. You understand that compliance with HIPAA and state privacy laws is your responsibility. While use of our technology is designed to provide security of information as required by HIPAA, we make no warranty or representation that compliance with this Agreement or use of its products or services will be adequate or satisfactory to fully comply with HIPAA or state privacy laws.
As a supporter, you could be a Covered Entity for purposes of compliance with the Health Insurance Portability and Accountability Act of 1996, Public Law 104191 ('HIPAA'), and you may also be subject to similar state laws. Accordingly, information you collect could be protected under HIPAA and state privacy laws. BeWell.help is a technology provider, not a Covered Entity. You understand that compliance with HIPAA and state privacy laws is your responsibility. While use of our technology is designed to provide security of information as required by HIPAA, we make no warranty or representation that compliance with this Agreement or use of its products or services will be adequate or satisfactory to fully comply with HIPAA or state privacy laws.
Your responsibilities and liabilities
It is your sole responsibility as a supporter to ensure that the contact and licensure information in your
user profile is current and accurate. This contact information includes, but is not limited to, name, address,
phone numbers, email addresses, states and types of licensure. Changes to your contact information can be made
in the personnel section of our website.
It is your sole responsibility as a supporter to ensure that you have legal coverage in case there is litigation etc.
More information can be found in our disclaimer at the top of this page.
It is your sole responsibility as a supporter to ensure that you have legal coverage in case there is litigation etc.
More information can be found in our disclaimer at the top of this page.
Content
Being a supporter, our Service allows you to post, link, store, share and otherwise make available certain
information, text, graphics, videos, or other material ('Content'). You are responsible for the Content that
you post to the Service, including its legality, reliability, and appropriateness.
By posting Content to the Service, you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service. You retain any and all of your rights to any Content you submit, post or display on or through the Service and you are responsible for protecting those rights. You agree that this license includes the right for us to make your Content available to other users of the Service, who may also use your Content subject to these Terms.
You represent and warrant that: (i) the Content is yours (you own it) or you have the right to use it and grant us the rights and license as provided in these Terms, and (ii) the posting of your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.
By posting Content to the Service, you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service. You retain any and all of your rights to any Content you submit, post or display on or through the Service and you are responsible for protecting those rights. You agree that this license includes the right for us to make your Content available to other users of the Service, who may also use your Content subject to these Terms.
You represent and warrant that: (i) the Content is yours (you own it) or you have the right to use it and grant us the rights and license as provided in these Terms, and (ii) the posting of your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.
Intellectual Property and Copyright
The Service and its original content (excluding Content provided by users), features and functionality are and
will remain the exclusive property of ION Tech AG and its licensors. The Service is protected by copyright,
trademark, and other laws of both the Sweden and foreign countries. Our trademarks and trade dress may not be
used in connection with any product or service without the prior written consent of ION Tech AG. All abuse
will be reported.
You are free to write texts about our services and link to our site.
You are free to write texts about our services and link to our site.
Third Party Links, Advertisements, Websites and Content
Our Service may contain links to third-party web sites or services that are not owned or controlled by ION
Tech AG.
ION Tech AG has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that ION Tech AG shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
ION Tech AG has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that ION Tech AG shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
Termination
We may terminate or suspend your account immediately, without prior notice or liability, for any reason
whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the Service will immediately cease.
If you wish to terminate your account, simply contact us: [email protected].
Upon termination, your right to use the Service will immediately cease.
If you wish to terminate your account, simply contact us: [email protected].
Your Indemnification of Us
You agree to indemnify, defend and hold harmless ION Tech AG, and its officers, directors, owners, employees,
agents, information providers, affiliates, licensors and licensees (collectively, the 'Indemnified Parties')
from and against any and all liability and costs, including, without limitation, reasonable attorneys' fees,
incurred by the Indemnified Parties in connection with any claim arising out of (a) any User Contributions, or
(b) breach by you or any user of your account of these Terms of Use or any representations, warranties and
covenants contained in these Terms of Use. You shall cooperate fully and reasonably in the defense of any such
claim. ION Tech AG reserves the right, at its own expense, to assume the exclusive defense and control of any
matter subject to indemnification by you.
Waiver and Severability
No waiver by ION Tech AG of any term or condition set forth in these Terms of Use shall be deemed a further or
continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of ION
Tech AG to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or
provision.
If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.
If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.
Entire Agreement
The Terms of Use constitute the sole and entire agreement between you and ION Tech AG with respect to the Site
and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both
written and oral, with respect to the Site.
WARRANTY DISCLAIMER
THE SITE IS PROVIDED ON AN 'AS IS' BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING
BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE, OTHER THAN THOSE WARRANTIES WHICH ARE IMPOSED BY AND INCAPABLE OF EXCLUSION, RESTRICTION OR
MODIFICATION UNDER THE LAWS APPLICABLE TO THESE TERMS OF USE.
WE DO NOT ENDORSE AND ARE NOT RESPONSIBLE FOR THE ACCURACY OR RELIABILITY OF ANY OPINION, ADVICE OR STATEMENT ON THE SITE.
THE INFORMATION, FACTS, AND OPINIONS PROVIDED ARE NO SUBSTITUTE FOR PROFESSIONAL ADVICE.
WE DO NOT ENDORSE AND ARE NOT RESPONSIBLE FOR THE ACCURACY OR RELIABILITY OF ANY OPINION, ADVICE OR STATEMENT ON THE SITE.
THE INFORMATION, FACTS, AND OPINIONS PROVIDED ARE NO SUBSTITUTE FOR PROFESSIONAL ADVICE.
LIABILITY DISCLAIMER
In no event shall ION Tech AG, nor its directors, employees, partners, supporters, independent contractor
contributors, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential
or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible
losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any
conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv)
unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract,
tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility
of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
YOUR USE OF THE SITE IS AT YOUR OWN RISK. NEITHER, ION TECH AG OR ANY OF ITS SUBSIDIARIES, DIVISIONS, AFFILIATES, AGENTS, REPRESENTATIVES, THERAPISTS, OR LICENSORS (INCLUDING OUR INDEPENDENT CONTRACTOR CONTRIBUTORS) SHALL BE LIABLE TO YOU OR ANYONE ELSE FOR ANY LOSS OR INJURY OR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR SIMILAR DAMAGES ARISING OUT OF YOUR ACCESS OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE SITE AND THE INFORMATION AVAILABLE ON THE SITE OR ARISING OUT OF ANY ACTION TAKEN IN RESPONSE TO OR AS A RESULT OF ANY INFORMATION AVAILABLE ON THE SITE. YOU HEREBY WAIVE ANY AND ALL CLAIMS AGAINST ION TECH AG AND ITS SUBSIDIARIES, DIVISIONS, AFFILIATES, AGENTS, REPRESENTATIVES, THERAPISTS AND LICENSORS (INCLUDING OUR INDEPENDENT CONTRACTOR CONTRIBUTORS) ARISING OUT OF YOUR USE OF THE SITE AND THE INFORMATION AVAILABLE THEREON.
YOUR USE OF THE SITE IS AT YOUR OWN RISK. NEITHER, ION TECH AG OR ANY OF ITS SUBSIDIARIES, DIVISIONS, AFFILIATES, AGENTS, REPRESENTATIVES, THERAPISTS, OR LICENSORS (INCLUDING OUR INDEPENDENT CONTRACTOR CONTRIBUTORS) SHALL BE LIABLE TO YOU OR ANYONE ELSE FOR ANY LOSS OR INJURY OR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR SIMILAR DAMAGES ARISING OUT OF YOUR ACCESS OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE SITE AND THE INFORMATION AVAILABLE ON THE SITE OR ARISING OUT OF ANY ACTION TAKEN IN RESPONSE TO OR AS A RESULT OF ANY INFORMATION AVAILABLE ON THE SITE. YOU HEREBY WAIVE ANY AND ALL CLAIMS AGAINST ION TECH AG AND ITS SUBSIDIARIES, DIVISIONS, AFFILIATES, AGENTS, REPRESENTATIVES, THERAPISTS AND LICENSORS (INCLUDING OUR INDEPENDENT CONTRACTOR CONTRIBUTORS) ARISING OUT OF YOUR USE OF THE SITE AND THE INFORMATION AVAILABLE THEREON.
Governing law and place of jurisdiction
These Terms shall be governed and construed in accordance with the laws of Switzerland, without regard to its
conflict of law provisions. The place of jurisdiction is at the registered office of ION Tech AG.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is
material we will try to provide at least 15 days notice prior to any new terms taking effect. What constitutes
a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
Newsletter
After registration, you will receive our newsletter. If, afterwards, you no longer want to receive our
newsletter, just reply: 'no newsletter' or click on the unsubscribe link in the email.
Privacy Policy
The processing of your personal data is governed by the current data protection declaration, which can be
accessed via the following link:
https://bewell.help/de/privacy.
If we process personal data on your behalf, the provisions of our data processing agreement shall apply. The data processing agreement forms an integral part of these terms as appendix 1.
If you do not agree with these Terms or our Privacy Policy or any part thereof, you may not be able to access the service.
If we process personal data on your behalf, the provisions of our data processing agreement shall apply. The data processing agreement forms an integral part of these terms as appendix 1.
If you do not agree with these Terms or our Privacy Policy or any part thereof, you may not be able to access the service.
Contact Us
This Site is owned and operated by ION Tech AG, located at Badenerstrasse 650, 8048 Zurich, Switzerland.
All other feedback, comments, requests for technical support and other communications relating to the site should be directed to: [email protected].
All other feedback, comments, requests for technical support and other communications relating to the site should be directed to: [email protected].