Back Videocall - Why is my camera not recognized?
There are various reasons that may cause that you cannot see a camera image. Check the following points to solve the problem:
You can use the following tool to check whether your device meets the requirements for a video conference: WebRTC Test
Check whether the camera authorization is activated in the settings of your internet browser.
Chrome: Settings > Privacy and security > Website settings à Activate under Permissions, under Camera the option «Ask before access»
Firefox: Settings > Data protection and security > Authorizations > Settings (next to camera) > Enter «www.BeWell.help» in the opened dialog window and then press ENTER
You can find further approaches to camera problems on the website of your operating system.
You can use the following tool to check whether your device meets the requirements for a video conference: WebRTC Test
Check whether the camera authorization is activated in the settings of your internet browser.
Chrome: Settings > Privacy and security > Website settings à Activate under Permissions, under Camera the option «Ask before access»
Firefox: Settings > Data protection and security > Authorizations > Settings (next to camera) > Enter «www.BeWell.help» in the opened dialog window and then press ENTER
You can find further approaches to camera problems on the website of your operating system.
